Get help with multi-factor authentication (MFA)

Multi-factor authentication (MFA) adds an extra layer of security when you log in to a system or device by prompting you to provide an additional form of identification – for example, entering a code sent to your mobile phone.

You’ll receive an email from us to let you know the date on which MFA will be activated on your University Microsoft account. When you next attempt to log in to a Microsoft Office 365 application – such as Outlook, OneDrive and Teams – on or after this date, you'll need to set up your choice of a second factor for authentication. We recommend using the Microsoft Authenticator app on a mobile device, but there are several options, and you can set up more than one.

Registering with your personal mobile is often the easiest way to use MFA. The Microsoft authenticator app can be installed from the Apple App Store or Google Play Store and is used only for the sole purpose of MFA. If you cannot or do not want to use the app, you can still register your mobile number to receive an automated phone call or SMS text message which requires no software to be installed on your device.

Once you've set up a second factor, you'll be asked to use it whenever you log in via a new device, change your password or add your University email account to a new email application. Logging in via the University's VPN may also ask for your second factor because it will be seen as a different location.

Step 1: Go to the My Sign-ins page for your University Microsoft account.
Step 2: Select 'Add method'.
Step 3: Select a method from the dropdown menu.
Step 4: Follow the on-screen instructions to complete the set-up process for your chosen method.

Doing this before we activate your MFA will prevent a possible delay in being able to access your account.

If you wait until after we activate your MFA, you’ll need to set up your second factor when you try to log in to a Microsoft Office 365 application (such as Outlook or Teams).

Need more help? you can ask the virtual assistant or visit set up your second factor for authentication.

MFA will be required for logins to the University's central email and Microsoft 365 applications, including Teams, to better protect individual accounts and the entire system from cyber attack. If you don't use these systems, you will not need to use MFA. A range of authentication options is available, and we anticipate that most people will be able to use at least one of the options easily and without inconvenience.

If the date on which MFA will be activated on your account is not convenient, you can set up one or more authentication methods in advance to avoid disruption on that date. Guidance is available on the UIS IT Help and Support site: Or you can ask for a delay using this form:

If for accessibility reasons you would like a reasonable adjustment so that you can make use of MFA, please contact

Need more help?

Start chatting now

Need help over the phone? We can call you.